The best way to reach us is by dialing our Visa
Information Center. Persons in the Dominican
Republic must purchase a personal identification
number (PIN) at any Banco Popular branch (either the
equivalent of US$5.25 in Dominican pesos for five
minutes, or the equivalent of US$16.00 in Dominican
pesos for 15 minutes). The PIN will become active
24 hours after you purchase it. Then call
1-809-200-3232.
Persons in the United States must call
1-877-804-5402, and the call will be charged to
their credit card (Visa or MasterCard).
The charge when calling from the United States
is approximately US$8.00 per call, regardless of the
duration of the call. The Center is staffed with
operators Monday through Friday (including most
American and Dominican holidays) from 7:00 a.m. to
6:00 p.m. local time.
If you wish to write to us, please read our
mailing instructions. Keep in mind that we
are unable to respond to letters requesting case
status. To learn the status of your case, please
contact our Visa Information Center, following the
steps in the previous paragraph.
You may obtain general, recorded information free of
charge by dialing 1-809-221-2171. Normal long
distance charges apply when calling from outside the
Santo Domingo area.
